phstar Privacy Policy

phstar is an online casino and gaming platform operating under the domain phstar.one, providing Filipino players with access to a wide range of online gaming products including live dealer games, slot machines, bingo, Color Game, and sports betting. phstar is the data controller responsible for the personal data of registered players and visitors to the phstar platform.

For the purposes of this Privacy Policy, "phstar," "we," "us," and "our" refer to the phstar platform and its operating entity. "You" and "your" refer to any individual who accesses or uses the phstar platform, whether as a registered player or as a visitor.

phstar is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and all other applicable data protection regulations. If you have any questions about how phstar handles your personal data, please refer to Section 13 of this Privacy Policy for contact details.

phstar collects personal data from you in several ways — directly when you register or interact with the platform, automatically when you use the platform, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include:

phstar does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required for responsible gaming assessments or as mandated by applicable law.

phstar uses the personal data we collect for the following purposes:

1. Account Management: To create, maintain, and manage your phstar player account, including verifying your identity and age (21+ requirement) during registration and at subsequent verification checkpoints.
2. Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods, and to maintain accurate financial records of all transactions.
3. Platform Operation: To deliver the games, features, and services available on the phstar platform, including live dealer games, slots, bingo, Color Game, and sports betting.
4. Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
5. Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and any instructions from competent regulatory authorities.
6. Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits and other responsible gaming tools as requested by players or required by regulation.
7. Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the phstar platform.
8. Platform Improvement: To analyze usage patterns and technical performance data in order to improve the phstar platform, fix bugs, and develop new features that better serve Filipino players.
9. Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided your consent to receive such communications. You may opt out at any time.

phstar will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

phstar processes your personal data on the following legal bases under the Data Privacy Act of 2012 of the Philippines and applicable data protection principles:

• Contractual Necessity: Processing is necessary to perform the contract between you and phstar — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, tax reporting obligations, and instructions from PAGCOR or other competent authorities.
• Legitimate Interests: Processing is necessary for phstar's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided that these interests are not overridden by your privacy rights.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — phstar relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

phstar does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial data to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• KYC & Identity Verification Providers: Third-party identity verification services may process your identity documents and biometric data to fulfill our age verification and KYC obligations.
• IT & Platform Service Providers: Cloud hosting providers, cybersecurity firms, and software vendors who support the operation of the phstar platform may have access to certain technical data as part of their service delivery. All such providers are contractually bound to process data only on phstar's instructions.
• Regulatory Authorities: phstar may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities in response to lawful requests, court orders, or regulatory requirements.
• Professional Advisors: Legal counsel, auditors, and other professional advisors may access personal data on a confidential basis as necessary to provide their services to phstar.

phstar uses cookies and similar tracking technologies — including web beacons and local storage — to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.

The types of cookies used by phstar include:

• Strictly Necessary Cookies: These cookies are essential for the phstar platform to function. They enable core features such as session management, login authentication, and security controls. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the phstar platform — such as which pages are visited most frequently and whether error messages are encountered. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences — such as your preferred language or display settings — to provide a more personalized experience on the phstar platform.
• Marketing Cookies: With your consent, phstar may use cookies to track your engagement with promotional content and measure the effectiveness of our marketing campaigns. These cookies do not share your data with external advertising networks.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phstar platform. For more detailed information about the specific cookies used by phstar, please contact our support team.

phstar implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the phstar platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls ensuring that phstar staff can only access personal data necessary for their specific job functions;
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified cybersecurity professionals;
• Multi-factor authentication requirements for administrative access to phstar systems;
• Secure data centers with physical access controls, environmental monitoring, and redundant infrastructure;
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable notification requirements.

While phstar takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phstar will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

phstar retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active phstar account and for a period of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Communications with our support team are retained for three (3) years from the date of the interaction.
• Technical & Usage Data: Server logs and usage analytics data are retained for up to twelve (12) months, after which they are anonymized or deleted.
• Marketing Consent Records: Records of your marketing consent preferences are retained for the duration of your account and for three (3) years following account closure.

When personal data is no longer required, phstar will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data — which can no longer be linked to any individual — may be retained indefinitely for statistical and analytical purposes.

Under the Data Privacy Act of 2012 of the Philippines and applicable data protection principles, you have the following rights with respect to your personal data held by phstar:

To exercise any of these rights, please contact the phstar support team via live chat or by emailing our Data Protection Officer. phstar will respond to all verified privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case phstar will notify you of the extension and the reasons for it.

phstar may need to verify your identity before processing a privacy rights request to ensure that personal data is not disclosed to unauthorized parties. We may ask you to provide a copy of a government-issued ID for this purpose.

The phstar platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. phstar does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years old, you are not permitted to register a phstar account or use any part of the phstar platform.

If phstar becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a phstar account, please contact our support team immediately so that we can investigate and take appropriate action.

phstar encourages parents and guardians to use parental control software and to monitor their children's online activity to prevent unauthorized access to online gaming platforms. If you are concerned about a minor's access to phstar, please do not hesitate to reach out to our support team.

phstar primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and cybersecurity vendors — may process data in other jurisdictions. Where personal data is transferred outside the Philippines, phstar ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Such safeguards may include contractual clauses requiring the recipient to process personal data in accordance with applicable data protection standards, or reliance on the recipient's participation in a recognized data protection framework. phstar will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate protective measures.

phstar reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Privacy Policy, phstar will notify registered players via email to the address on file and/or via a prominent notice on the phstar platform.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the phstar platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Privacy Policy, you should stop using the phstar platform and may request account closure in accordance with the phstar Terms & Conditions.

The "Last Updated" date displayed at the top of this page indicates when this Privacy Policy was most recently revised. phstar recommends that you review this Privacy Policy periodically to stay informed of how we protect your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy or phstar's data practices, please contact our Data Protection Officer. We are committed to resolving all privacy-related inquiries promptly and transparently.

You may reach the phstar Data Protection Officer by email at:

You may also contact our general support team via live chat on the phstar platform, available 24 hours a day, 7 days a week. When submitting a privacy-related inquiry, please include your registered username and a clear description of your concern so that we can assist you efficiently.

If you are not satisfied with phstar's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official website.